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Optus under investigation for violation of white pages privacy

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Regulators have opened an investigation into Optus for possible violations of the Privacy Act, following an incident in which the telecommunications company accidentally sent the contact details of thousands of customers to be published in the White Pages directory against of your wishes.

In October 2019, Optus contacted nearly 50,000 customers to inform them of the privacy breach and said it had mistakenly disclosed details, including names, addresses and mobile phone numbers, to Sensis, the company that produces the pages. white.

Optus customer data was published in the white pages without their consent.Credit:Viki lascaris

At the time, Optus apologized and had Sensis delete customer information from its online directory, but many details were also printed in the physical editions.

This week, the Australian Information Commissioner’s Office he said he was investigating the issue and its potential privacy ramifications after prior consultation.

“Public disclosure of personal information against people’s wishes may have the potential to cause harm,” the OAIC wrote in announcing the investigation.

“OAIC investigations can determine whether such matters involve systematic problems that can be prevented by ensuring that correct practices are implemented.”

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The action follows a similar incident in 2014 that saw the details of more than 100,000 Optus customers published in the white pages without their consent. In response to that incident and othersIn 2015, the OAIC directed Optus to conduct independent reviews of its procedures.

In accordance with OAIC policy, you will not comment further on the matter while the investigation is ongoing.

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